At The Internet Branding, we strive to provide high-quality digital marketing and branding services to our clients. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested and processed. By engaging with our services, you agree to the terms outlined below.
1. Refund Policy
1.1 General Refund Policy
We are committed to client satisfaction. If you are not satisfied with our services, please contact us within 5 days of the service delivery to discuss your concerns. We will review your request and determine if a refund is appropriate based on the nature of the service and the terms of our agreement.
1.2 Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service Deficiency: If the service provided does not meet the agreed-upon specifications or quality standards.
- Non-Delivery: If the agreed-upon service was not delivered as specified in the contract.
Refunds are not available for:
- Change of Mind: If you simply decide that you no longer want the service after it has been started.
- Client Actions: If the dissatisfaction is due to information or materials provided by you, or changes made to the project scope.
1.3 Refund Process
To request a refund:
- Contact Us: Email us at theinternetbranding@gmail.com with your request.
- Provide Details: Include your name, contact information, service details, and reason for the refund request.
- Review: We will review your request and may ask for additional information. A decision will be communicated to you within 3 to 5 business days.
If approved, the refund will be processed to the original method of payment. Please note that processing times may vary depending on your payment provider.
2. Cancellation Policy
2.1 Cancellation by Client
If you wish to cancel a service, you must notify us in writing at theinternetbranding@gmail.com as soon as possible. The cancellation policy terms depend on the timing of the cancellation:
- Before Service Commencement: If you cancel before the service has started, you may be eligible for a full refund of any pre-paid amounts.
- After Service Commencement: If you cancel after the service has started, we will assess the work completed up to the point of cancellation. You may be entitled to a partial refund based on the proportion of the work completed.
2.2 Cancellation by The Internet Branding
We reserve the right to cancel or suspend services if:
- Client Breach: If you breach any terms of our agreement or fail to provide necessary information or cooperation.
- Force Majeure: Due to circumstances beyond our control (e.g., natural disasters, legal restrictions).
In such cases, we will notify you as soon as possible and provide a refund for any unperformed services.
2.3 Cancellation Process
To cancel a service:
- Notify Us: Email theinternetbranding@gmail.com with your cancellation request.
- Include Details: Provide your name, contact information, and service details.
- Confirmation: We will confirm the cancellation and outline any applicable refund or adjustment.
3. Contact Us
If you have any questions or need assistance regarding our Refund and Cancellation Policy, please contact us at:
- Email: theinternetbranding@gmail.com
- Phone: 07016644218
- Mailing Address:
The Internet Branding
S-10, Raspan Arcade, - Raspan Cross Road, Nikol
- Ahmedabad-382350.
Thank you for your understanding and for choosing The Internet Branding!